Join Thasa Technologies as a 1st Line Support Assistant and be the first point of contact for client support. You'll troubleshoot technical issues and ensure efficient handling of support requests.
Thasa Technologies is looking for a motivated 1st Line Support Assistant to join their LIMS Support Team. In this role, you will be the first point of contact for clients needing technical assistance. Your main responsibility will be to handle day-to-day technical queries and troubleshoot software and IT-related issues. This position is ideal for someone who enjoys helping others and is eager to learn in a supportive environment.
Your daily tasks will include providing first-line technical support to clients through various channels, such as email and remote support. You will log and manage support tickets, ensuring they are categorized and prioritized correctly. Diagnosing and resolving common software and IT issues will be a key part of your role, and you will escalate more complex problems to senior team members when necessary.
To succeed in this position, you should have strong customer service skills and a knack for technical troubleshooting. Familiarity with ticketing systems and the ability to maintain accurate documentation of support activities will be essential. While experience with Laboratory Information Management Systems (LIMS) is a plus, it is not mandatory. This role is perfect for someone looking to start their career in IT support and grow within a dynamic team.
If you are eager to assist clients and develop your technical skills, this role at Thasa Technologies could be a great fit for you. Join a company that values customer satisfaction and offers opportunities for professional growth.
You'll be taken to the original listing on PNet to apply.