As an Application Support Engineer at Goldenrule, you'll play a key role in managing and supporting the Workforce Software solution. This position is ideal for someone who enjoys problem-solving and working closely with users to enhance their experience.
Goldenrule is looking for an Application Support Engineer to manage and support the Workforce Software (WFS) solution. In this role, you will be responsible for addressing incidents and service requests, ensuring that business users receive timely assistance with workforce scheduling, time, and attendance queries. Your day-to-day tasks will involve analyzing issues, troubleshooting problems, and resolving them within agreed service level agreements (SLAs).
You will also support configuration changes and enhancements, which includes conducting impact analysis, estimating effort, and performing necessary testing. A significant part of your role will be providing functional technical support across core WFS capabilities, ensuring that users can effectively utilize the software for their needs.
Additionally, you will be involved in testing release support, which entails performing functional and integration testing as well as assisting with release and deployment activities. This role suits someone who enjoys a mix of technical support and user interaction, making it a great fit for those who thrive in a dynamic environment.
Key requirements for this position include strong incident management skills, the ability to troubleshoot effectively, and experience with service request management. Familiarity with SAP and testing processes would be beneficial but is not mandatory. If you are eager to support users and enhance their experience with the software, this role could be a great opportunity for you.
You'll be taken to the original listing on PNet to apply.