As an IT Support Intern at iOCO, you'll be the first point of contact for users needing assistance. This role is perfect for someone eager to learn and grow in the tech support field.
At iOCO, the IT Support team plays a crucial role in ensuring that all users have a seamless experience with their technology. As an intern, you will assist in managing service desk operations, helping users resolve their IT issues efficiently. Your day-to-day tasks will involve logging support tickets, troubleshooting problems, and providing friendly assistance to users in need.
In this role, you will be responsible for: • Assisting with service desk duties and logging calls on the ticketing system • Managing support tickets in line with service level agreements (SLAs) • Engaging with users in a helpful and supportive manner
This position is ideal for someone who is passionate about technology and enjoys helping others. You should have a basic understanding of IT concepts and excellent customer service skills. While prior experience is not required, familiarity with ticketing systems and SLA requirements would be beneficial.
Joining iOCO means being part of a collaborative team that values learning and growth. If you're looking to kickstart your career in IT support, this internship offers a great opportunity to gain hands-on experience and develop your skills in a supportive environment.
You'll be taken to the original listing on CareerJet to apply.