As a Tier 2 IT Support Technician, you'll be the go-to person for resolving more complex IT issues. This role is perfect for someone with solid experience in IT support who enjoys helping others and solving problems.
The Tier 2 IT Support Technician role at The Recruitment Pig in Johannesburg is designed for individuals who have a knack for troubleshooting and resolving IT issues. In this position, you will be responsible for providing second-line support to users, ensuring that their technical problems are addressed efficiently and effectively. Your day-to-day tasks will involve diagnosing hardware and software issues, assisting with network problems, and providing excellent customer service to ensure user satisfaction.
You will work closely with the first-line support team to escalate more complex issues and provide guidance on resolving them. Your responsibilities will include:
This role is ideal for someone with at least two years of practical IT support experience, particularly in a corporate environment. You should have strong problem-solving skills and be comfortable working under pressure. A good understanding of both hardware and software systems is essential, as well as the ability to communicate effectively with users at all levels.
If you enjoy helping others and have a passion for technology, this position could be a great fit for you. Join a collaborative team that values your input and offers opportunities for professional growth.
You'll be taken to the original listing on CareerJet to apply.