As a First Line IT Support Engineer, you'll be the first point of contact for clients needing technical assistance. This role is perfect for someone who enjoys helping others and solving problems.
Daisy Business Solutions is looking for a First Line IT Support Engineer to join their team in Johannesburg. In this role, you'll provide essential support to clients, ensuring their technical issues are resolved quickly and efficiently. Your day-to-day tasks will involve answering support queries, troubleshooting problems, and guiding clients through solutions.
You'll be responsible for: • Responding to client inquiries via phone, email, or chat • Diagnosing and resolving technical issues • Documenting support interactions and solutions in the ticketing system • Escalating complex issues to higher-level support when necessary
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. Strong communication skills and a customer-oriented mindset are essential for success in this role. While prior experience in IT support is a plus, a willingness to learn and a positive attitude are equally important.
If you're looking to kickstart your career in IT and enjoy helping others, this role could be a great fit for you. Join a company that values growth and client satisfaction, and be part of a team that makes a difference every day.
You'll be taken to the original listing on CareerJet to apply.