As a 1st Line IT Support professional at SHEilds, you'll be the first point of contact for IT issues. This role is perfect for someone who enjoys helping others and has a knack for solving technical problems.
At SHEilds, the 1st Line IT Support role is crucial for ensuring smooth IT operations across our global offices in the UK, Dubai, and South Africa. You will be responsible for providing first-line support to colleagues, helping them with basic software and hardware issues. This position is ideal for someone who enjoys problem-solving and is eager to assist others in a fast-paced environment.
Your daily tasks will include troubleshooting IT problems, installing software, and managing user accounts in our Learning Management Systems (LMS). You'll also assist with our Customer Relationship Management (CRM) system, providing user support and guidance on workflows. Additionally, you may have the opportunity to create simple graphics and media for online publication, adding a creative element to your role.
To succeed in this position, you should have some experience in IT support or a helpdesk role, along with strong communication skills. A basic understanding of software and hardware troubleshooting is essential, as is the ability to manage data entry tasks effectively. If you are looking to start your career in IT support and enjoy working in a collaborative team, this role could be a great fit for you.
Overall, this position offers a chance to develop your IT skills while supporting a diverse team. If you are proactive, customer-focused, and ready to tackle challenges, we encourage you to apply.
You'll be taken to the original listing on PNet to apply.