As an IT Support Technician, you'll be the first point of contact for users needing technical assistance. This role is perfect for someone who enjoys solving problems and helping others with their tech issues.
In the role of IT Support Technician, you will provide essential first-line support to users in Durbanville and surrounding areas. Your main responsibilities will include assisting users via phone, remote access, and on-site visits. You'll be tasked with installing and configuring software, troubleshooting hardware issues, and ensuring that users have the tools they need to work effectively.
Your day-to-day work will involve a variety of tasks, such as: • Responding to user inquiries and resolving technical issues • Performing hardware upgrades and installations • Managing and monitoring system backups • Ensuring IT security protocols are followed
This position is ideal for someone who enjoys working in a fast-paced environment and has a passion for technology. You should be comfortable communicating with users of varying technical abilities and be able to explain solutions in a clear and friendly manner. A strong customer service attitude is essential, as you'll be the face of the IT department.
To succeed in this role, you should have a solid understanding of hardware and software troubleshooting, as well as experience with remote support tools. While specific years of experience are not required, a willingness to learn and grow in the IT field is crucial. If you are looking to kickstart your career in IT support, this role offers a great opportunity to develop your skills and make a positive impact on users' experiences.
You'll be taken to the original listing on CareerJet to apply.