As an IT Support Technician, you'll be the go-to person for resolving technical issues. Your expertise will help keep systems running smoothly and users happy.
The IT Support Technician plays a crucial role in maintaining the technology infrastructure of the company. Based in Parow, Cape Town, you will be responsible for troubleshooting and resolving hardware and software issues for users. Your day-to-day tasks will involve responding to support requests, diagnosing problems, and providing solutions to ensure that all systems are operational.
In this role, you will work closely with other IT professionals and users to understand their technical needs. You will be expected to document issues and solutions, helping to build a knowledge base for future reference. Your ability to communicate effectively and provide excellent customer service will be key to your success.
Key responsibilities include: • Responding to and resolving technical support requests • Diagnosing hardware and software issues • Installing and configuring computer systems • Providing training and support to users • Keeping detailed records of support interactions
To thrive in this position, you should have a strong technical background, particularly with Microsoft products and certifications like CompTIA A+ and N+. With at least 5 years of experience in desktop support, you will be well-equipped to handle the challenges that come your way. This role is ideal for someone who enjoys problem-solving and helping others with their tech issues.
You'll be taken to the original listing on CareerJet to apply.