Join a growing tech company as an IT Support Technician, where you'll be the first point of contact for technical issues. This role is perfect for someone eager to help others and learn more about IT support.
In this role, you'll provide first-line technical support to users, helping them resolve their IT issues efficiently. Your day-to-day tasks will involve configuring desktops, laptops, and printers, as well as using IT ticketing systems to manage support requests. You'll also be responsible for maintaining accurate documentation of support activities and ensuring that all ticket updates are recorded properly.
The ideal candidate for this position is someone who has proven experience in a 1st Line IT Support role and is comfortable using remote support tools. You'll need to have a good understanding of how to configure various IT equipment and promote best practices in IT security. This role is well-suited for individuals who enjoy problem-solving and helping others with their technical challenges.
Key responsibilities include: • Providing first-line support to users • Configuring and troubleshooting IT equipment • Maintaining support documentation • Promoting IT security best practices
If you're looking to kickstart your career in IT support and work in a supportive environment, this position could be a great fit for you. You'll have the chance to grow your skills and contribute to a team that values collaboration and continuous improvement.
You'll be taken to the original listing on PNet to apply.