This is a fantastic opportunity for someone looking to kickstart their career in IT support. You'll gain valuable hands-on experience while working in a dynamic environment focused on customer service.
As an IT Support Technician on a learnership, you'll be part of a dedicated support team for an ISP that provides internet, voice, and hosting solutions. Your role will primarily involve assisting customers with their technical issues, ensuring they receive the help they need in a timely manner. This position is perfect for someone eager to learn and grow in the IT field.
In your day-to-day tasks, you will: • Answer inbound support calls and respond to customer emails • Log, manage, and update tickets in the support system • Provide first-line remote technical support and troubleshoot connectivity issues
This role is ideal for individuals who are passionate about technology and have a strong interest in building a career in IT support or networking. While prior experience is not strictly required, having some background in IT support or networking will be beneficial. You'll be working in a fast-paced environment, so being able to think on your feet and communicate effectively with customers is key. If you're ready to take your first step into the tech world, this learnership could be the perfect fit for you.
You'll be taken to the original listing on PNet to apply.