As a Level 1 Support Technician, you'll be the first point of contact for technical issues. This role is perfect for those looking to start their career in IT support and gain hands-on experience.
The Level 1 Support Technician role at Ntice Sourcing Solutions in Umhlanga, Durban, is focused on providing first-line technical support to users. You will be part of a dedicated Technical Support team, where your primary responsibility will be to assist customers with their IT-related issues. This position is ideal for individuals who are eager to learn and grow in the IT field.
In your day-to-day work, you will handle incoming support requests, troubleshoot hardware and software problems, and guide users through solutions. You'll need to communicate effectively with customers, ensuring they feel supported and informed throughout the process. Your tasks will include:
This role is suitable for those who have a passion for technology and enjoy helping others. While prior experience is not required, a basic understanding of IT systems and excellent customer service skills are essential. You will receive training to help you develop your technical abilities and grow within the company. If you're looking for a starting point in your IT career, this position could be a great fit.
You'll be taken to the original listing on CareerJet to apply.