As an IT Support Technician at Craven Cottage CC, you'll be the go-to person for helping users with their tech issues. This role is perfect for someone who enjoys problem-solving and providing excellent customer service.
Craven Cottage CC is looking for an IT Support Technician to join their team in Roodepoort, Johannesburg. In this role, you'll be responsible for assisting users with their technical issues, ensuring they have the support they need to perform their tasks efficiently. Your day-to-day work will involve troubleshooting hardware and software problems, providing guidance on IT systems, and helping with user onboarding and offboarding processes.
You will also be expected to be available for after-hours remote support when necessary, ensuring that any urgent issues are addressed promptly. If you encounter problems that you cannot resolve within a reasonable timeframe, you will escalate these to the IT Manager for further assistance.
This position is ideal for someone who enjoys working with people and has a knack for solving technical challenges. Key requirements include strong user support skills, a good understanding of troubleshooting techniques, and the ability to communicate effectively with users. Experience in remote support and knowledge of IT systems will be beneficial but are not mandatory.
Overall, this role offers a great opportunity for entry-level candidates looking to start their career in IT support within a collaborative and user-focused environment.
You'll be taken to the original listing on CareerJet to apply.