As a Senior Helpdesk / IT Operations Engineer, you'll be the go-to person for complex technical issues. This role is perfect for someone with strong networking skills and a passion for cloud technologies.
In this role at Network IT, you will be responsible for managing and resolving complex technical incidents related to systems, networks, and cloud services. Your expertise will be crucial in troubleshooting hybrid network environments, ensuring seamless connectivity through VPN and cloud solutions. You will act as the senior escalation point, guiding junior team members and collaborating with various departments to maintain operational efficiency.
Your daily tasks will involve diagnosing issues, implementing solutions, and providing support for various technologies, including routing, DNS, and VLANs. You will also work with VPN and Zero Trust Network Access (ZTNA) solutions, enhancing the security and performance of the network. A strong understanding of cloud network architectures will be essential as you navigate the evolving landscape of IT operations.
This position is ideal for someone with at least five years of experience in IT support or operations, particularly in networking and cloud environments. You should be comfortable working under pressure and possess excellent problem-solving skills. A proactive attitude and the ability to communicate effectively with both technical and non-technical stakeholders will set you apart in this role.
If you are passionate about technology and eager to work with cutting-edge tools, this position offers a great opportunity for growth and development in a supportive team environment.
You'll be taken to the original listing on PNet to apply.