As a Senior AI Engineer at Sabenza IT, you'll focus on developing advanced voice AI solutions for call centers. This role is perfect for someone with a strong background in machine learning and natural language processing.
Sabenza IT is looking for a Senior AI Engineer to enhance their voice AI and IVR systems. In this role, you will be responsible for developing and implementing machine learning models that improve customer interactions in call centers. Your work will involve building transcription and call analysis pipelines that leverage natural language processing to better understand customer needs and optimize responses.
You will collaborate closely with other engineers and data scientists to create solutions that are not only effective but also scalable. Your day-to-day tasks will include analyzing data, refining algorithms, and ensuring that the AI systems are functioning as intended. You will also be involved in testing and validating the models to ensure they meet the high standards expected in a fast-paced environment.
This role is ideal for someone with at least five years of experience in machine learning and a strong understanding of natural language processing. You should be comfortable working with various data sets and have a knack for problem-solving. Familiarity with call center technologies will be a significant advantage.
Key responsibilities include: • Developing machine learning models for voice AI applications • Building and maintaining data pipelines for call analysis • Collaborating with cross-functional teams to implement AI solutions • Analyzing performance metrics and refining models accordingly
If you are passionate about AI and want to make a real impact in the call center industry, this position could be a great fit for you.
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