As an IT Business Support Specialist, you'll provide crucial technical assistance to customers while ensuring their satisfaction. This role is perfect for someone with strong networking skills and a passion for problem-solving.
The IT Business Support Specialist is essential for delivering top-notch technical assistance to clients. Based in Pretoria, this role involves troubleshooting complex customer setups and ensuring that support requests are resolved efficiently. You will work closely with both customers and internal teams to enhance the overall customer experience.
In this position, your daily tasks will include: • Supporting advanced customer setups, particularly in networking and routing configurations. • Striving for first-time resolution of support tickets to minimize repeat escalations. • Collaborating with team members to share knowledge and improve support processes.
This role is ideal for someone with at least three years of experience in a networking environment. You should possess advanced technical skills and a strong ability to solve problems. Excellent communication skills are also crucial, as you will be interacting with customers and guiding them through technical issues. If you are passionate about helping others and enjoy working in a dynamic environment, this position could be a great fit for you.
You'll be taken to the original listing on PNet to apply.