As an IT Support Analyst at Lovisa, you'll be the go-to person for resolving technical issues and supporting users. This role is ideal for someone with a couple of years of experience in IT support who enjoys problem-solving and helping others.
Lovisa is looking for an IT Support Analyst to join their team in Midrand, Johannesburg. In this role, you will be responsible for managing requests and incidents from users, ensuring that technical issues are resolved efficiently. You'll work closely with suppliers and vendors to handle procurement activities and maintain a smooth operation of IT services.
Your day-to-day tasks will involve troubleshooting technical problems, providing support to users, and coordinating with other IT team members to ensure that all issues are addressed promptly. You will also be involved in documenting incidents and solutions to improve future support processes.
This role suits someone with 2-3 years of experience in an IT Support or Service Desk environment. Strong communication skills and a knack for problem-solving are essential. Familiarity with vendor management and procurement processes would be a plus, but not mandatory.
Key responsibilities include: • Managing user requests and incidents • Troubleshooting technical issues • Collaborating with vendors for procurement • Documenting incidents and solutions
If you enjoy helping others and have a solid background in IT support, this position could be a great fit for you.
You'll be taken to the original listing on CareerJet to apply.