Commercial Operations & Process Analyst

Now Job ID R\-540951 Category Shared Service Management \& Business Process Location Sandton, South Africa Region EMEA **We are the people who give possibilities purpose** BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. **Job Description** =================== **About the Role** ------------------ This is an exciting opportunity to drive BD Excellence across Africa Commercial Operations, with strong alignment across logistics, supply chain, and customer\-facing teams. The role focuses on embedding standardised ways of working, improving end\-to\-end processes, and enabling data\-driven decision\-making to enhance operational performance and customer experience. You will act as a key change agent, translating BD Excellence principles into practical, scalable routines across the region. **Main Responsibilities Will Include:** --------------------------------------- * Champion BD Excellence across Commercial Operations, logistics, and supply chain * Design, standardise, and optimise end\-to\-end processes (order\-to\-cash, fulfilment, inventory visibility, issue resolution) * Embed Daily Management routines, Tiered Management Systems, and performance visualisation (Bowlers) * Drive continuous improvement by identifying inefficiencies, reducing manual work, and improving process stability * Develop dashboards, KPIs, and insights to support performance management and decision\-making * Enhance Customer Experience by improving reliability, responsiveness, and transparency * Lead the adoption of digital solutions (e.g. Power Apps, Power Automate) to improve efficiency and automation * Coach and influence stakeholders across commercial, customer service, logistics, and supply chain teams. **About You** ------------- * 2–5 years’ experience in Commercial Operations, Supply Chain, Logistics, or Operational Excellence * Strong process improvement and analytical skills (Excel, Power BI) * Knowledge of Lean / BD Excellence and performance management tools * Experience working across multiple stakeholders in regional environments * Strong communicator with a customer\-centric and solutions\-driven mindset * Passionate about continuous improvement, simplification, and digital innovation **Why Join Us?** ================ To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more...