As a Customer Support Engineer II at Nintex, you'll provide top-notch technical support to ensure customer success. You'll engage with clients, troubleshoot issues, and become a product expert while working in a collaborative and fast-paced environment.
Dynamic and supportive, with a strong emphasis on collaboration and innovation.
**About Nintex:** At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca\-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast\-paced, and we value our people's curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem\-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. **Working in engineering:** Working at Nintex as an engineer means building more than just software; it's about making a tangible impact with every line of code. Our engineers are process experts, developing the industry's most complete process and automation platform to transform the way people work. If you're interested, curious and want to learn and do more, the sky is the limit here. We take a solutions\-oriented and collaborative approach, constantly innovating our business and products. **About the role:** The Customer Support Engineer I is responsible for providing outstanding technical support focused on the overall success of Nintex's customers and partners. They will collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. They will ensure that all Service Level Agreements are met, and that each customer has a positive experience with each contact. **Your contribution will be:** * **Technical Support and Product Expertise:** Using the company CRM, Phone or Chat, interact with external customers and partners to resolve all technical issues with Nintex's products and environments where Nintex products are deployed. The role is required to use company and third\-party training sites to grow knowledge and stay at the forefront of software technology stacks used by Nintex and its customers and become a subject matter expert. * **Customer Engagement and Ambassadorship:** The customers must be the central focal point in all interactions, and the role will act as the voice of the customer in all interactions ensuring all defined SLA's are adhered to ensure their continued success. In this role you must "know your customer", be able to identify the customer's technical ability, and customize messaging to ensure the customer has a clear understanding of what is being conveyed to them....
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