Billing Technical Support Analyst | Operations

**WE'RE HIRING: Billing Technical Support Analyst** *Own the systems and controls that protect revenue accuracy across Lesaka.* LOCATION Johannesburg BUSINESS UNIT Information Technology – ERP REPORTS TO Senior Manager: ERP / Billing **Why This Role Matters** Every merchant transaction, billing cycle, commission calculation, and reconciliation process depends on accurate, stable, and reliable billing systems. When billing works properly, merchants trust us, Finance operates confidently, and the business scales efficiently. This role sits at the centre of revenue assurance and billing integrity across the Merchant Division. From validating billing outputs and resolving discrepancies to supporting integrations and improving billing workflows, your work directly impacts financial accuracy, operational efficiency, and business trust. **About Lesaka** Lesaka is a fintech company on a mission to digitise commerce in Africa. We are listed on NASDAQ (LSAK) and the JSE (LSK) and serve merchants, consumers, and enterprises across the continent. From spaza shops and taxi ranks to restaurants and city traders, our products power the small exchanges and the big steps of African commerce. One platform. Many products. One ambition: to be the most loved Merchant Operating Platform in Africa. **How We Operate** Our strategy starts from a simple operating truth. Exceptional customer experiences come from exceptional staff experiences. We balance four pillars across everything we do: Customer Experience, Staff Happiness, Cost Discipline and Risk Control. Each one amplifies the others when properly aligned. We have organised around one merchant journey with clear execution and accountability. **Our North Star** Deliver exceptional experiences to our customers and our staff. We measure ourselves against CHAP (Customer Happiness), SHAP (Staff Happiness), Cost\-to\-Serve efficiency and Regulatory Impact. Happy customers, happy staff, disciplined cost, controlled risk. **The Role** You will support the technical accuracy, integrity, and reliability of billing processes and systems across the Merchant Division. You will work closely with Finance, ERP, Architecture, Operations, BPMO, and Data teams to ensure billing accuracy, stable system performance, reliable integrations, and strong revenue assurance processes. You are analytical, detail\-oriented, and operationally focused. You enjoy investigating discrepancies, solving system issues, and improving processes that drive financial accuracy and operational confidence. **What You'll Own** **Billing Accuracy \& Revenue Assurance** * Validate billing outputs against transaction and revenue data. * Perform reconciliation between billing and financial systems. * Investigate and resolve billing discrepancies, exceptions, and variances. * Monitor billing accuracy trends and identify recurring issues. * Support Finance in revenue validation and reconciliation processes. **Billing System Stability \& Support** * Monitor billing...